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Campus Cab by Lyft

Campus Cab by Lyft provides free transportation for University of Florida faculty and staff engaged in official business between the hours of 7:45 AM – 5:15 PM, Monday – Friday. Service is provided to the Main Campus, East Campus, and to several UF-owned off-campus locations.

To be eligible for coverage, rides must be taken for official UF business purposes using Lyft Standard service, and they must begin and end in the Campus Cab by Lyft service area during the program hours.

All qualifying Campus Cab by Lyft rides will automatically include a 20% gratuity at no expense to the rider. Riders may also add an additional tip amount at their own expense to supplement the automatic gratuity if so desired.

Please be aware that Campus Cab by Lyft is a third-party transit service and Transportation and Parking Services cannot provide refunds for ride charges or assist with customer account issues. Request for assistance in these areas should be directed to Lyft Support through the Help tab on your Lyft app or Lyft’s online help portal.

Important Information For Campus Cab by Lyft Customers

Rides must be scheduled using the mobile Lyft app in order to receive the program discount. Customers should always use their Lyft personal profile to request rides – to check whether your profile is signed up for the program discount, go to the Payment tab in your Lyft app menu, and you should see “Campus Cab by Lyft” listed under the Lyft Pass section.

Rides must begin and end within the program’s geofenced service zone (see map below) to qualify for coverage. Please make sure your driver picks you up within the service zone – preferably directly outside or as close as possible to the building or location you’re leaving from or traveling to – in order to ensure that your ride is covered by the program discount.

For best results, use a personal email address (GMail, Hotmail, etc.) for the primary address on your Lyft account. Your UF email address will be used to sign up for the Campus Cab by Lyft program discount, and using the same address for your account and your discount may cause the Lyft system to process your rides incorrectly.

Additionally, please be aware that the Lyft system will not allow a second Campus Cab ride to be requested while a user is still en route in an earlier Campus Cab ride. Doing this will cause the cost of the second ride to be charged to the user’s personal account.

For service on any account issues or concerns with a Campus Cab by Lyft ride, please contact Lyft Support directly through the Help tab in your Lyft app’s menu or by using Lyft’s online help portal.

Scroll down to view the Campus Cab by Lyft FAQ for additional important information to help you use the program

Campus Cab Map

 

Campus Cab by Lyft FAQ

  • Who is eligible to use Campus Cab by Lyft?
    Current full-time UF TEAMS and USPS faculty and staff members may sign up and use the program to cover any Lyft rides which are taken for an official UF business purpose.

    UF Health employees, OPS/student employees, students and visitors are not eligible to sign up for and participate in Campus Cab by Lyft. Additionally, UF faculty and staff engaged in personal business may not use the Campus Cab program with those rides.

  • How do I sign up for Campus Cab by Lyft?
    There are two simple steps: first, create a Lyft account personal profile using the free Lyft app. Please make sure to create your Lyft account using a personal email address (GMail, Yahoo Mail, etc) since you’ll be using your UF address later to sign up for the Campus Cab by Lyft program discount, and using the same address for both the account and the discount will prevent the discount from working correctly. For a step-by-step guide on creating your account, please visit Lyft’s “How To Create An Account” page.

    Next, send us an email from your UF account to let us know you’d like to sign up for Campus Cab by Lyft. Once your eligibility to participate is verified, we’ll notify Lyft to send you an invitation email. The invitation email will contain a link which allows you to sign up for the program – simply click the link and the Campus Cab by Lyft details will automatically be added to your Lyft account for future use, and eligible rides will automatically be provided at no cost to you. You can check to make sure it worked by clicking on the Payment tab of your Lyft app – if you added the program successfully, you’ll see “Campus Cab by Lyft” listed under the Lyft Pass section of that screen.

  • Which rides are eligible for Campus Cab by Lyft coverage?
    In order to be eligible for coverage, your ride must:
    • use Lyft Standard service
    • begin and end inside the Campus Cab by Lyft service area
    • be taken within the program hours of 7:45am-5:15pm
    • and be taken for official UF business purposes.

    IMPORTANT: Please note that ride upgrades (Lyft XL, Priority Pickup, etc., etc.) are not eligible for coverage through Campus Cab by Lyft. Adding any of these ineligible upgrades to your ride will cause the full cost of the ride to be charged to your personal Lyft account.

  • How do I schedule a ride with Campus Cab by Lyft?
    Schedule rides directly through the Lyft app. Open the app, enter your ride details, and the “Campus Cab by Lyft” program discount will automatically bill TAPS for your eligible rides with no cost to your Lyft account.
  • Who should I contact for questions or problems with my Campus Cab by Lyft rides?
    TAPS does not have access to Lyft customer account details, so if you encounter any problems or issues when using the service, we recommend that you contact Lyft Help directly by choosing “Help” from your Lyft app menu in order to open a support ticket to correct the situation.
    You can also use the Lyft Help online portal to contact Lyft Help with any questions or issues.
  • Can I schedule rides for other people using my Campus Cab by Lyft account?
    No, Campus Cab by Lyft does not allow members to schedule rides for other people. If you schedule a ride with the program, you must be a passenger in the vehicle, as the driver will need to verify your name and photo on your Lyft app when picking you up. However, you can have up to three additional people ride with you on any scheduled trip, since each Campus Cab by Lyft ride can accommodate a total of four passengers.
  • I have a question that’s not addressed here – who should I contact?
    If you have a question that wasn’t answered here, please email it to us and we will respond as soon as possible.