Download The New UF SNAP By Spare App

As of Spring 2023, SNAP no longer uses the TapRide app for service. Instead, students should download our new UF SNAP by Spare app in order to request rides.

The UF SNAP by Spare app is free and available in the iOS and Android app stores and uses UF’s normal Gatorlink authentication process with two-step verification to allow students to sign in and request rides.

Important Tips For Using UF SNAP by Spare

• Find the SNAP sign at your stop and wait on the sidewalk on either side of the road:
  Please be aware that the in-app GPS locations for most SNAP stops will show up in the center of the road rather than on the sidewalk. This change allows the Spare system to better track our vehicles in order to provide more timely pick-up and drop-off notifications, optimize wait times and provide more efficient service to our customers.

  However, it’s important to note that SNAP customers should stay off the road while waiting for their van. Please look for the physical SNAP sign on the side of the road next to your GPS stop location and wait nearby on the sidewalk on either side of the road for your SNAP driver to arrive.

• You can only receive rides to and from SNAP’s approved stops on campus:
  The UF SNAP by Spare app will allow you to enter any address you like for your pick-up or drop-off, but your van won’t actually go to those addresses. Instead, the app will give you walking directions to the closest SNAP stop to the address you entered and provides an ETA for how long it will take a driver to arrive at that stop.

  If you’re typing your pick-up and drop-off locations in the search fields, SNAP’s approved stops will display with orange flag icons, and all other non-SNAP locations will display with red icons. If you’re setting your pick-up and drop-off locations using the map, SNAP’s approved stops will display as black dots.

  To see a map of SNAP’s approved stops, scroll down the page or click here.

• View your driver’s ETA to pick you up BEFORE you submit the request:
  Once you start submitting a request, the UF SNAP by Spare app tells you how long it’ll be before your driver arrives at your stop. If SNAP is super busy at that moment, though, and you feel like the wait is too long, please don’t submit the request and cancel it! Cancelling a submitted ride request confuses the system and creates longer wait times for your fellow students.

  Please be aware that your driver may be directed to pick up other pooled riders while on their way to you, so make sure to check UF SNAP by Spare regularly for possible ETA changes after submitting your ride.

• SNAP receives the most demand for service between the hours of 7:00 – 11:00pm each night:
  Please be patient and expect longer wait times during this period. UF SNAP by Spare’s internal algorithm automatically receives requests and assigns rides to drivers as quickly as possible depending on the level of demand that SNAP is experiencing at any given time during the night.
• Track your van and be ready to board when your driver arrives:
  If your driver is running later than expected, you can always track your van’s route towards you on the app, and you’ll also receive a notification once the van is a couple of minutes away from your stop. It’s important to be ready and waiting at your stop when your driver arrives, since due to heavy demand for SNAP service, our drivers can only wait a maximum of one minute at each stop before leaving for their next destination.

Click here for our PDF tutorial on using UF SNAP by Spare!

Finally, if you’d prefer not to download the UF SNAP by Spare app, you can still request SNAP service by using the UF SNAP by Spare web portal. The web portal allows customers to submit ride requests and track their van in the same manner as the UF SNAP by Spare app and can be accessed from any browser.