Eligibility for Gator Lift service is now coordinated through the appropriate university offices.
Students should work with the Disability Resource Center (DRC), and faculty and staff should work with the ADA Office to obtain a paratransit accommodation. Approval through one of these offices will be required to ride with Gator Lift moving forward.
This change helps ensure a more consistent, equitable, and compliant process for determining eligibility. It also enables more coordinated support and documentation, helping connect individuals to the appropriate resources for their specific mobility needs.
To submit your Gator Lift paratransit accommodation request, please use the appropriate link below.
Gator Lift paratransit service is reserved for UF students, faculty, and staff with official paratransit accommodations. Links to the accommodation request processes for students and faculty/staff are provided below.
Service is normally provided Monday – Friday from 7 AM – 11 PM during each semester when classes are in session. During break weeks or dates when no classes are in session, service is provided Monday – Friday from 7:30 AM – 4:30 PM. Gator Lift does not operate on weekends and University holidays.
Gator Lift operates within a designated service area which includes the main UF campus and a limited number of nearby UF-owned off-campus properties. Please be aware that we cannot provide service to personal residences, off-campus private properties, or any other locations outside of our regular service area.
For questions about our service or additional information, email us at gator-lift@ad.ufl.edu.
Gator Lift FAQs
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3:30 PM Scheduling Deadline
All ride requests and changes must be received no later than 3:30 PM on the business day before service is needed. For example, a request for a Tuesday ride should be submitted by 3:30 PM Monday to ensure that it can be added to the schedule for Tuesday. Rides and/or changes received after this deadline are not guaranteed to receive service.
Ride cancellation requests are an exception and can be submitted anytime. Same day ride cancellations can be communicated directly to our drivers at (352) 494-2305, but our drivers cannot accept any other schedule changes – all other ride requests and schedule changes must be submitted using the form or email.
Gator Lift does not have staff available to schedule rides on weekends, so rides for Mondays should be submitted by 3:30 PM on the preceding Friday to ensure that they can be added to the schedule.
Automated Emails With Your Schedule
Gator Lift sends an automated email with your planned ride schedule at 2 PM on the day before service is requested. If you see any errors, please email us at gator-lift@ad.ufl.edu as soon as possible to make changes.
Gator Lift will send a second automated email listing your final schedule at 7 AM on the day of service.
Two Minute Maximum Wait Time
Please be aware that Gator Lift operates on an extremely tight schedule due to high demand for service, and our drivers cannot wait longer than two (2) minutes at pick-up points. Please be courteous to other UF students and staff who also need service by making sure to allow yourself enough time to get to the pick-up location before the shuttle arrives. Gator Lift will do our best to return and accommodate riders who arrive late and miss a scheduled pickup, but we cannot make any guarantees of availability for those make-up rides.
If you are running late for a scheduled ride, you can contact our drivers directly at (352) 494-2305 to notify them and adjust your pickup time as needed.
No-Show Policy
Gator Lift reserves the right to suspend service for riders who fail to show up for multiple scheduled rides without providing advance notice, as this behavior delays transportation for other UF students, faculty and staff who rely on our service. Please also be aware that if a rider misses a scheduled ride without contacting Gator Lift in advance, that rider’s remaining schedule for the same day will be cancelled automatically.
If you schedule a ride, please be on time for your pick-up. If your plans change and you no longer need a ride, please make sure that you email us at gator-lift@ad.ufl.edu or call (352) 494-2305 ahead of time to notify us that you will not be riding.
